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How to Handle the Move Out Process: by a Hayward Property Manager

Deanna Hansen - Thursday, April 11, 2013

Today we are talking about how to handle the move out process. When a tenant moves out of one of our properties at Aapex Property Management, we do a complete inspection. We never do the inspection with the tenant there. In our 24 years of experience, we have found that if the tenants are present during our move out inspection, they will follow us around to try to explain everything that we notice or document. They might try to claim that something was left a certain way before they moved in, for example. It is hard for us to get a true assessment of the property when the tenants are present. Wait and do your inspection after the tenant vacates.

Another thing to remember is documentation. You want to document every detail of the property and how it was left. Take pictures. It is absolutely true that a picture is worth a thousand words. They will come in especially handy if you need them during a security deposit dispute.

Make sure you handle that security deposit within the 21 days that the law says you have to deal with it. When you do return all or some of the security deposit, make sure you include a detailed explanation and pictures of the property as well. We did not do this for a while at Aapex, and then we found that tenants would come back to us and say “but the stove was spotless when I left.” Upon reviewing the pictures, we’d see that the stove was in fact filthy. So, by including pictures with our security deposit explanation, we have prevented a lot of disputes coming in when tenants are unhappy with the amount of their deposit they are getting back. Tenants can see how the property was left. It’s possible that one tenant thought her husband was going to clean the stove, and the pictures will demonstrate that no one cleaned it before moving out.
 How to Handle the Move Out Process: by a Hayward Property Manager
When you putting together a move out process, make sure you conduct your inspection without the tenants on the property, take a lot of pictures, hand the security deposit quickly and thoroughly and always include pictures and receipts in your explanation of what is being returned and held. If you have any questions at all about Hayward property management or the proper way to handle a move out process, please contact us at Aapex Property Management.
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21550 Foothill Blvd. Suite 201
Hayward, CA 94541
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